Privacy policy
Clear, simple, and secure. Discover how we manage your personal data.
Effective Date: August 1, 2026
Last Updated: August 24, 2026
FamilyCam (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and protect your information when you use the FamilyCam App (together, the “Services”).
- Information We Collect
We collect the following types of information:
- Name
- Phone number (Optional)
- Email address
- Real-time GPS location (if enabled)
- Audio recordings (if enabled)
- Video recordings (if enabled)
- Live streaming (if enabled)
- Timestamps of calls
App Permissions (upon installation)
- Camera access
- Microphone access
- Location access
Note: In most cases, your act as the Data Controller, and we act as the Data Processor under applicable data protection laws.
- Why We Collect Your Data
We process your data based on the following legal basis:
- Consent (e.g., for camera and location usage)
- Contractual necessity (e.g., to provide our services)
- Legal obligations (e.g., to comply with applicable laws)
- Legitimate interests (e.g., to improve service functionality and safety)
We use the data to:
- Provide and operate the FamilyCam services
- Enable real-time communication (audio/video)
- Monitor location for safety
- Maintain security and prevent unauthorised use
- Comply with legal and regulatory obligations
- Who We Share Data With
We do not sell your data.
We may share data with the following service providers:
- Google hosting: Data Processing Addendum | Google
- Twillio Communication services for live streaming: Data Protection Addendum
- Postmark Email delivery : Data Processing Addendum
- Sentry Error tracking: Data Processing Addendum 5.1.0 (May 29, 2024)
- Your and our development teams if certain functions needs to be adjusted
All third-party providers are contractually obligated to handle your data securely and in compliance with applicable data protection laws.
- Video Data Storage and Security
- Data is stored on secure on your own smartphone.
- The livestream can be viewed by your contact persons, not the recordings (unless you share them).
- In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law.
You have the right to file a complaint with your local Data Protection Authority if you are not satisfied with our handling of your data. To exercise these rights, please contact us at: info@familycam.org
- International Data Transfers
If you are located outside the country where our servers are hosted, your data may be transferred and processed across international borders.
- Managing Permissions
You can manage app permissions through:
- Android device settings
Please note: Disabling permissions (e.g., camera, microphone, or location) may limit or disable certain app functionalities.
- Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on our website and/or within the app. Continued use of the app after updates means you accept the new terms.
- Contact Us
If you have questions or complaints about this policy or your personal data, please feel free to contact us.